Privacy Policy

The personal information collected from you will vary depening on media and application, we may collect and process the following data about you:

• Information provided by you through filling forms on our social media pages and website. This includes information provided at the time of registering to use our website, subscribing to our service, purchasing goods via our website or via our marketplace listings, posting material or requesting further services. We may also ask you for information when you report a problem with our website.
• If you contact us by phone, email or otherwise and is provided voluntarily, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our website or our marketplace listings and for the fulfilment of your orders.
• Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• We also collect behavioural and browsing data from you for the purposes of offering you a tailored or personalised online shopping experience.
• We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We collect some of this information using Cookies. We may also collect any personal information which you allow to be shared that is part of your public profile on a third party social network.

Your information can be used in the following ways:

• To ensure that our website content is presented in the most effective manner for you and for your computer.
• To provide information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us. For example, we pass your contact details to our courier company (eg,Royal Mail, Parcelforce) who may contact you via email, text message or a telephone call to confirm delivery of your order. We may notify our suppliers of your details for any warranty purposes.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To enhance your experience whilst using our website.
• To notify you about changes to our service.
• If you are an existing customer, we will only contact you by electronic means (email or telephone) with information about goods and services that we offer. We will not contact you by email if you have unsubscribed from our mailing list, or by phone if requested.
• If you are a new customer, we will only contact you by electronic means if you have consented to this.
• Whether you are a new or existing customer, if you have consented to being contacted electronically we will contact you in accordance with your consents.
• We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any personal harm to you. It is in your vital interests for us to use your personal information in this way.

Third-party links

Our website or marketplace listings may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

WHAT ARE COOKIES AND WHAT DO THEY DO?

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual and allows the web application to personalise itself to your specification by gathering and remembering information about your preferences. A cookie file in no way gives us access to your computer or any other information about you other than what you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer although this may prevent you from taking full advantage of this or any other website.

HOW WE USE COOKIES

Our cookies store elements of data to enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our website according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our website.

Our website saves the contents of your basket when you haven’t completed a transaction. If you quit our website without placing an order the system will remember the items you added to your basket and may send you an email with a reminder. We do this to make sure your shopping experience is as hassle free as possible. If you do not want to receive these emails in the future, please click on the unsubscribe link at the bottom of the email you have received.

In order to make certain services available to you, we may need to share your personal data with third parties.

• We may disclose your personal information to:
  • our trusted service providers acting on our behalf who provide services such as: web hosting, web analytics and integration, customer service web chat and ticketing, order fulfilment, data analysis including data personalisation, infrastructure provision, email marketing data, review sites of our services, auditing services and other services to enable them to provide services;
  • our courier company who delivers your orders (such as Parcelforce);
  • selected third parties if you are a new customer and you have consented to this;
  • third party suppliers who manage our secure payment platform and credit card processing (such as PayPal or Worldpay).
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Powerhouse Automotive (UK) Limited substantially sell all of its assets or are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Powerhouse Automotive (UK) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We are committed to keeping your personal data safe and secure and employ a number of security measures such as:

• We ensure that every page of our website is SSL encrypted;
• Our SSL encryption is regulaly updated to ensure the very best levels of security;
• All credit and debit card payment transactions are are held off-site via our payment partners on secure servers. We use the services of both Worldpay & Paypal, we advise reading their security policies.

We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The personal data that you provide to us in order to purchase goods and other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.

All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations.

In general, we only rely on opt-in consent as a legal basis to contact (and allow for selected third parties to contact) new customers by electronic means and/or send direct marketing communications via email or text message to new customers.

You have the right to withdraw your consent at any time.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for our legitimate interests including:-

• selling and supplying goods and services to our customers;
• protecting customers, employees and other individuals and maintaining their safety, health and welfare;
• promoting, marketing and advertising our products and services;
• sending promotional communications which are relevant and tailored to individual customers;
• understanding our customers’ behaviour, activities, preferences, and needs;
• complying with our legal and regulatory obligations;
• preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
• handling customer contacts, queries, complaints or disputes;
• managing insurance claims by customers;
• protecting us and our employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us;
• effectively handling any legal claims or regulatory enforcement actions taken against us; and
• fulfilling our duties to our customers and colleagues.

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below in the “Contact” section.

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

You can also exercise the right at any time by contacting us at Powerhouse Automotive (UK) Limited by any of the means outlined below.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Our procedures to manage data retention is to retain customer data for 7 years to support some of our parts warranty.

The email marketing unsubscribe function will remove your details from marketing lists and confirmation of your removal will be sent to your email address.

We will take reasonable steps under Article 17 of the GDPR to meet data subject requests.

Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail.

If you have any questions about our policies that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

• Email us on: enquiries@powerhouse.uk
• Write to use at: Powerhouse Automotive (UK) Ltd.  Unit 3A Broom Business Park, Bridge Way, Sheepbridge, Chesterfield, Derbyshire, S41 9QG, United Kingdom

You have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Issue Date: [21 November 2019]